![]() This account will then automatically sign in on your Word Desktop account normally, without having to receive an email, and you will be able to use Mendeley Cite. The support team are aware of this issue and will be able to help set which account you want to use. Please quote this FAQ and explain the issue you are having, and importantly, with the email address that you are using to sign into Mendeley Cite in your support query. ![]() To solve this issue, you can directly contact support (through one of the links at the bottom of the page). This is a known issue and the team who look after the sign in process in Elsevier are working on a solution for our desktop users. ![]() The issue this creates is that you are using Mendeley Cite as a desktop plugin in Word and not in the web browser, and this method does not sign you into Mendeley in your Microsoft Word instance. Then open Mendeley, click tool -> install MS word plugin. Download the latest version of Mendeley from the Mendeley site (if you haven’t it) Reinstall the latest version of Mendeley Desktop. When you click the account you wish to use, your browser will open a new tab to sign your selected account into Mendeley on your web browser. First, uninstall the Mendeley Desktop from your computer. ![]() When attempting to sign in, you are prompted with a message stating you will receive an email to select which account you want to sign into, to receive a 'magic link' to your email address. This issue occurs when a Mendeley user has multiple Mendeley accounts associated with 1 email address.
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